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    CMON Asia
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    Frequently Asked Questions

    Collapsible content

    How do I place an order?

    To place your order, add the desired items to your cart. Prices for all products are in USD and applicable discounts are applied immediately. After reviewing your order, ensure it is above the MOV of USD 1500 and proceed to checkout where you will be prompted to input payment and shipment details.

    Once received, we will begin packing your order and an invoice will be sent. After payment has been confirmed, we will send you a notification once the order is ready to pick-up with the packing list attached.

    Order Terms

    Minimum Order Value (MOV)
    Apart from pre-orders, all orders will need to hit a MOV of USD 1500 to be valid. Orders below the MOV will not be processed.

    Case Requirement
    For orders on accessories, please ensure that the case count is respected. There is no case requirement for other products.

    Preorders

    Kindly place preorders separately from wholesale orders. This ensures efficient processing and reduce any delays. Please note that quantities of items cannot be altered or edited. We kindly seek your cooperation in this matter.

    Payment of preorders excluding RTPs will be collected only when the product is fulfilled.

    If you would like to pay by card for preorders, please select the wire transfer option and put a note for cc payment in the order notes. We will send a payment link for the preorders once the items have arrived.

    Retail Pledges

    Retail pledges to our CMON crowdfunding campaigns are available for ordering to all customers typically 1 month after conclusion of the campaign. Please note that there will be a Minimum order quantity of 3 sets and a 20% deposit will be required after ordering.

    Fulfilment of Retail pledges will only start 1 month after global fulfilment has conclude for the crowdfunding campaign.

    Cancellation / Modification of Orders

    All orders once submitted are assumed to be final. Changes and modifications are subjected to approval on a case-by-case basis.

    Payment Terms

    Unless otherwise stated, our standard payment terms are 100% prepaid before pickup. If any assistance is required, please send us an email at asiawholesales@cmon.com.

    We accept the following payment modes in USD:

    • Wire Transfer
    • Credit Card

    Shipping Terms

    Our default shipment term is Ex-works China from our China Warehouse.
    Our warehouse address is as follow:

    Floor 6, Building B2, ShunXinCheng
    Fusheng Xi Rd, Ronggui Town, Shunde District,
    Foshan, Shunde, Guangdong, China 528305
    Contact Person:Jolin Chow  
    Tel: +86 13690831319

    Can you ship to specific forwarder warehouse (China)?

    Freight Collect/ Frieght prepaid is a possible arrangement. However, please provide us the China forwarder address and any shipping marks details when checking out the order. Please also ensure that the forwarder is informed beforehand of any incoming shipment.

    Please note that any shipping fees incurred will be subjected to a 10% handling fee.

    Parts replacement Procedure

    For any parts replacement requests, please fill up our request form. You will be able to find a copy of the request form in the Dropbox link below. Replacements will be shipped together with your next wholesales order.


    Link: https://www.dropbox.com/scl/fi/90mzyzpugn4ti3dq6xhrj/Customer-Service-Sheet-Asia.xlsx?rlkey=1kscpmug8wlv3cay1d4s2vup6&dl=0

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    Country/region

    • Afghanistan USD $
    • Armenia USD $
    • Australia USD $
    • Azerbaijan USD $
    • Bahrain USD $
    • Bangladesh USD $
    • Bhutan USD $
    • Brunei USD $
    • Cambodia USD $
    • China USD $
    • Christmas Island USD $
    • Cocos (Keeling) Islands USD $
    • Cook Islands USD $
    • Cyprus USD $
    • Fiji USD $
    • French Polynesia USD $
    • Georgia USD $
    • Hong Kong SAR USD $
    • India USD $
    • Indonesia USD $
    • Iraq USD $
    • Israel USD $
    • Japan USD $
    • Jordan USD $
    • Kazakhstan USD $
    • Kiribati USD $
    • Kuwait USD $
    • Kyrgyzstan USD $
    • Laos USD $
    • Lebanon USD $
    • Macao SAR USD $
    • Malaysia USD $
    • Maldives USD $
    • Mexico USD $
    • Mongolia USD $
    • Myanmar (Burma) USD $
    • Nauru USD $
    • Nepal USD $
    • New Caledonia USD $
    • New Zealand USD $
    • Niue USD $
    • Norfolk Island USD $
    • Oman USD $
    • Pakistan USD $
    • Palestinian Territories USD $
    • Papua New Guinea USD $
    • Philippines USD $
    • Pitcairn Islands USD $
    • Qatar USD $
    • Samoa USD $
    • Saudi Arabia USD $
    • Singapore USD $
    • Solomon Islands USD $
    • South Korea USD $
    • Sri Lanka USD $
    • Taiwan USD $
    • Tajikistan USD $
    • Thailand USD $
    • Timor-Leste USD $
    • Tokelau USD $
    • Tonga USD $
    • Türkiye USD $
    • Turkmenistan USD $
    • Tuvalu USD $
    • U.S. Outlying Islands USD $
    • United Arab Emirates USD $
    • United Kingdom USD $
    • Uzbekistan USD $
    • Vanuatu USD $
    • Vietnam USD $
    • Wallis & Futuna USD $
    • Yemen USD $
    Payment methods
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